Rental terms and conditions

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Bvan terms and conditions for vehicle rental. This is a translation: in case of differences, the Italian text prevails.

Definitions

• 'The Vehicle': the rented campervan
• 'This agreement': the Bvan Terms and Conditions
• 'Rental Contract': the document listing the rental terms the renter must comply with
• 'The Lessor': B-Action srl, trading as Bvan
• 'The Customer/Renter': the person or persons who sign this agreement

1. Booking and payment details

Through the booking system on the Bvan website, the customer makes an online booking and can reserve a vehicle with a deposit of 30% of the total amount, payable by bank transfer or credit/debit card. The balance of the rental fee and the security deposit are due on the day of check-out, that is, when the vehicle is collected; on the same day the Customer must review and sign the Rental Contract. By signing the contract, the customer accepts the conditions set out and in particular those relating to "User liability", "Conditions for use of the vehicle", "Charges", "Insurance and collision damage waiver", "Maintenance" and "Collection and return of the vehicle".

2. Driver's age

All drivers must be between 23 and 70 years old. For drivers aged between 23 and 25 the Kasko policy (Full Insurance) is mandatory, with a minimum young driver fee of €15 per day.

3. Insurance and insurance policy

Each Vehicle is covered by third-party liability insurance (R.C.A.) in accordance with the laws in force, which covers civil liability towards third parties with regard to persons, property (excluding property carried) and animals. Passengers carried in the Lessor's Vehicle are treated as third parties. The policy can be consulted at the Lessor's rental offices at the Customer's specific request. The collision damage waiver fee (CDW, in Italian KASKO) is optional and available for all vehicles at an additional cost of €15.00 per day. For short stays a minimum payment of €50.00 is required. The Kasko policy covers all damage caused to the vehicle, including damage for which the driver is responsible. In any case the Kasko policy carries an excess determined when the vehicle is chosen: this means the customer is still required to pay part of the damage, corresponding to the value of the deposit paid, and this partial amount is fixed at the amount of the security deposit paid when the vehicle is collected. No amount above the excess will be requested. Please note that neither the CDW nor the insurance applies to wheels, tyres, the underside of the vehicle, the roof or the interior of the van; nor do they apply if the van is driven off-road or on unpaved roads, or without due care and attention, in cases of negligent or reckless driving, or where the driver is under the influence of alcohol or other drugs. In these cases liability for payment of the damage will not be waived and the user may be held liable for the full cost.

4. Fuel policy

Bvan delivers the vehicle specified in the Contract to the Customer with a full tank of fuel, unless expressly specified otherwise. If, when the vehicle is returned, the fuel level differs from the level at departure, the customer must reimburse the amount needed to restore the original fuel level, plus a refuelling service charge of €20.

5. Payment

Payment can be made in cash, by credit/debit card (Visa, Mastercard, Amex) or by bank transfer. All rental costs must be paid no later than the day the vehicle is collected. Cheques are not accepted. Payment in cash (allowed only for the rental balance) is permitted only in compliance with the regulations in force from time to time.

6. Security deposit

When taking delivery of the vehicle, customers must pay the security deposit in the amount stated in the contract. This amount is required as a guarantee to cover possible accidental damage, other damage of various kinds, and damage to accessories and living equipment, in particular windows, pop-top roof, wheels, tyres and so on. The customer irrevocably authorises Bvan to deduct from the security deposit any amount arising from damage caused. The security deposit will be refunded within 5 working days of the punctual return of the vehicle to the agreed address, with the bodywork intact, a clean interior, a full tank and all equipment in place and undamaged. We reserve the right to withhold a service fee of €50.00 if the camper is returned with an unclean interior.

7. Driving licence and identification required

When the vehicles are handed over, customers who will drive must physically present their valid, unexpired EU driving licence, together with an identity document with proof of their current address. Copies or photos will not be accepted. All drivers must have held a driving licence for at least 3 years.

8. Collection/delivery and return of the vehicle

The vehicle will be supplied clean, sanitised and in perfect working order, in accordance with the internal checklist carried out before departure. Customers must respect the collection and return times stated in the Rental Contract.

9. Rights over the vehicle

The Customer acknowledges that they hold no property rights over the rented vehicle or the accessories supplied and therefore cannot dispose of them in any way, including as a pledge.

10. Rental payment terms and authorisation of charges

Payment for the rental may be made only according to the rules and payment methods expressly provided for and indicated by the Lessor in article 5. Where a credit/debit card is used, by signing this Contract the Customer authorises the Lessor:

• a) to reserve an amount as a security deposit (according to the category of vehicle rented) on the credit/debit card associated with/registered in the Rental Contract through the online booking system;
• b) to charge to the credit/debit card associated with/registered in the Rental Contract (or to another card available to the Customer if the first does not have sufficient funds) all amounts due, directly or indirectly, under the rental.

By signing this contract the Customer also undertakes to expressly authorise any further charges specifically indicated in it that may arise after the vehicle has been returned.

11. Customer's obligations

The vehicle may be driven only by the Customer named in the Rental Contract and by other persons only if expressly indicated on the front page of the Contract. The vehicle may be driven only in Sardinia and, with prior authorisation, in Corsica. The "Green Card" (international insurance certificate) handed over with the vehicle documents does not constitute authorisation to drive in other foreign countries.

If the vehicle is taken through countries where the Customer has undertaken not to drive it, the agreements limiting and excluding the Customer's liability will have no effect, and any cost the Lessor incurs because of the breach of this undertaking will be borne by the Customer (including any costs of vehicle downtime or repatriation). The Customer undertakes not to drive/use the vehicle, and not to allow it to be driven or used in any circumstances, in the following cases, for which the Customer also acknowledges full liability for any damage suffered by the Lessor:

• a) to carry contraband goods, explosive or polluting material, or substances which, because of their condition, may damage the vehicle and/or compromise or delay the Lessor's ability to rent it again;
• b) to carry passengers or goods for payment;
• c) to push or tow another vehicle or trailer;
• d) in competitions of any kind, sporting or otherwise, or for route trials;
• e) to drive on unsuitable roads or off-road;
• f) to drive overloaded or with loads not properly secured;
• g) to give driving lessons or to practise driving;
• h) to sub-rent, without the Lessor's prior written authorisation;
• i) with an expired Rental Contract;
• j) to drive in prohibited areas such as, by way of example only, landing or take-off runways, airport service roads and/or adjacent areas;
• k) for any other use in breach of laws or regulations, or for any illegal purpose;
• l) by a person not indicated on the front page of this Rental Contract and/or by any person acting in breach of applicable laws and/or regulations;
• m) to take the vehicle abroad for export.

The Customer therefore undertakes to drive or use the vehicle with the care of a prudent person. Subject to the proof referred to in Art. 1588 of the Italian Civil Code, breach of even one of the obligations above, breach of the Highway Code and/or conduct contrary to the care of a prudent person will result in the Customer being charged for all damage caused to the rented vehicle, even if the Customer has purchased an additional liability limitation service. In all the cases above the Lessor will in any event be released from any liability of any kind and, where appropriate, must be fully indemnified and held harmless by the Customer. These cases will also result in early termination of the Rental Contract.

12. Customer's obligations in the event of an accident

In the event of an accident and/or loss or damage arising from use of the vehicle, you must: notify Bvan as soon as possible, and no later than 2 hours after the accident, on +39 393 331 3788. Obtain the names and addresses of third parties and any witnesses and report the event to the police. Obtain the insurance details of third parties and the registration of their vehicles and, where possible, take photos of the accident. Not accept any liability towards other parties, settlement offer or similar offer. Help Bvan handle any claim arising from any event, including providing all relevant information and attending court to give evidence if necessary. Acknowledge that the excess or other amount due in relation to any damage arising from an accident, loss or damage is payable when the event is reported and not at the end of the rental period.

13. Maintenance

The Customer must take all reasonable steps to maintain the vehicle properly. If warnings appear for oil, AdBlue or engine battery levels, the customer must inform the lessor of any costs incurred to restore the levels and keep the receipts, which will be refunded at the end of the rental. Maintenance must be carried out only at professional service stations that can guarantee the correct purchase of the necessary components. The customer is liable for any costs arising from the use of the wrong fuel (diesel or petrol).

14. Lessor's obligations

The vehicle is handed over according to our standards, to ensure it is roadworthy and fit for rental. At handover we will show how to use the various accessories and explain every feature of the vehicle in detail; Bvan will answer all questions before departure, both about the vehicle and about this Agreement. If your vehicle is unavailable for reasons beyond our control, we will try to provide a replacement vehicle with equivalent features. If a replacement vehicle is not available, we will refund the total payment made for the booking, including the 30% deposit paid at the time of booking.

15. Termination of the contract

The customer acknowledges that Bvan may terminate this Agreement and repossess the Vehicle at any time, without notice to the customer, and that the Customer will pay the reasonable costs of recovering the Vehicle, including towing costs, if: they are in breach of any term of this Agreement; the Vehicle was rented by fraud or misrepresentation; the vehicle is not returned on the agreed return date, or Bvan reasonably believes it will not be returned on the agreed return date; Bvan believes, on reasonable grounds, that the safety of the passengers or the condition of the vehicle is at risk. The customer understands that, in the event of termination or repossession, they are not entitled to a refund of any part of the rental charges or the security deposit.

16. Cancellation charges

You can cancel your booking and receive a refund under the following conditions:

• Up to 60 days before the trip, you can cancel and receive a full refund of the 30% deposit paid at the time of booking.
• From 59 to 40 days before the trip, you are entitled to a refund of up to 50% of the total rental price or of the deposit paid. The remaining amount is returned as a voucher to make a new booking for a different period and also for a different vehicle model. If the new booking has a lower total rental price, you will receive a further voucher for the difference. If the new total rental price is higher, the price difference will be due.
• From 39 to 15 days before the trip, you can cancel free of charge in exchange for a voucher for the full amount, or make a new booking for a different period or vehicle category.
• Cancellations within the 14 days before the trip do not give rise to any refund.
• For cancellations up to 60 days before the trip, the refund will be processed using the same payment method as the deposit. If you paid by bank transfer you will need to provide your IBAN.
• If the required documents and/or the payment/deposit are not presented when the vehicle is collected, or the terms and conditions are not complied with in any way, the rental will not go ahead and the cancellation policy will apply with no refund of your payment.

Cancellations can be made only by contacting Bvan by telephone or by email at info@bvan.it. If your vehicle is unavailable for reasons beyond our control, we at Bvan will do everything possible to provide a replacement vehicle. If none is available, we will refund the full rental amount paid, including the initial 30% booking deposit.

17. Rental period

The customer will have the vehicle for the rental period stated in the booking confirmation and on the final page of the rental contract. If the vehicle is not returned on time, or if the customer does not contact Bvan to request an extension of the rental, this is a breach of the conditions of this agreement. Unless otherwise agreed with the rental office, a grace period of 1 hour applies to the return time stated in the Rental Contract. After this grace period, Bvan will charge the customer a penalty of €10 for each hour of delay, calculated from the scheduled return time.

18. Lessor's indemnity

The Lessor is not liable to the Customer, the driver or members of their families, or to their lawful heirs, for damage of any kind suffered by them, including financial loss, whether for personal injury (subject, for the latter only, to Arts. 33(2)(a) and (b) and 36(2)(a) of Legislative Decree 205/2006) or for damage resulting from breakdowns or malfunctions of the vehicle or from road accidents. In any case the Lessor cannot be held liable for any kind of damage occurring as a result of theft, riots, fire, earthquakes, war or other causes of force majeure. If items are found inside the vehicle, the Lessor will notify the Customer, who must arrange at their own expense to collect the item or have it shipped; if the Customer does not do so within 30 days of the notice, the items are deemed abandoned and the Lessor will not be required to keep or return them.

19. Privacy notice

During the enquiry and booking process, Bvan will collect personal information including, by way of example, name, email address, postal address and telephone number. This information is needed for the booking and for insurance purposes. We may use this information to tell you about news regarding Bvan that may interest you. None of your personal information will be passed to third-party companies (other than the insurance company Bvan uses). Payment details, including credit and/or debit card numbers, card expiry date and security code, will be processed through a secure system.

Under Art. 13 of Regulation (EU) 2016/679 ("GDPR"), the Lessor will process the data provided by the Customer in compliance with the legislation in force and as set out in the Privacy Notice available on the Lessor's website Bvan.it and in paper copy at every rental station. By signing the Rental Contract the Customer declares that they know and accept that Notice.

20. Governing law and jurisdiction

This agreement and the Rental Contract are governed by Italian law. The Court of Sassari has exclusive jurisdiction over any dispute concerning their interpretation, performance or termination. If the Customer is a consumer within the meaning of Legislative Decree 206/2005 (Italian Consumer Code), the mandatory jurisdiction of the court of the consumer's place of residence or domicile, if located in Italy, remains unaffected.

21. Acceptance of the Terms and Conditions

This document does not require a separate signature. By signing the Rental Contract when the vehicle is collected, the Customer declares that they have read and fully accept these Terms and Conditions (articles 1 to 20), which are attached to the Rental Contract and form an integral part of it.